The organization needed promotional products for a tradeshow, and contacted the company for a quote. Amanda Kelly was very helpful, she helped us decide on the best product value and image for our organization. We were very pleased with the quality of the service, the fast response, the online proofs, and the constant communication with the organization. After our initial purchase we continued to order from Amanda Kelly, and will continue to do so, we feel Allen & Goel Marketing is highly organized, efficient, offers quality and outstanding service.
- Masterstouch Brand LLC
- Jun 12, 2015
I am writing to formally share my appreciation of the outstanding customer service delivered by Catherine. I contacted Allen/Goel Friday, August 17, frantic because I needed to order customized items on a very short deadline. Within minutes of placing my quote request, I received electronic pricing information from Catherine. I called her for more details about the parameters of the order (i.e. timing, cost of different quantities, etc.). Also, to add to the last minute challenges, my art work was not in a usable format. Catherine was very patient as she talked me through product options, how to reformat the artwork to a usable format, and realistic timing of placing my order for receipt by August 24. I must admit I did not sense any frustration when my cellular service dropped several times as Catherine and I conversed about the order. Also, I have to thank the graphic designer for working with my artwork to deliver what I envisioned on notebooks for my organization. Because of Catherine's efforts, several phone calls and emails later- I feel valued, respected, and most importantly the order was placed in time to meet my deadline. It is hard to experience quality service especially over the telephone. However, I can say that I know there are great customer service representatives in the world and Catherine is one of them.
- Carrita A. Hightower, Ph.D.
We received the stress receiver brains... They are awesome we already started passing them out to our patients in a cute little package along with the cups and pens. This is the perfect way to introduce our new office opening soon.
- Advanced Neurospine
I am a classroom music teacher and I put a lot of time into finding seating pads for my classroom (chairs are impractical because we don't sit for long and we need the space for movement and small groups). Some school supply stores have them but they are very expensive. I found promotional companies that sold them (such as yours) but most were not helpful in getting me the quantity and price at a reasonable shipping rate (and in time for the start of school). I Found you guys and spoke to Amanda and she set me up with just what I needed from a local supplier and I just got an email saying that they will be delivered today! Thanks so much for taking a load off my mind. I will certainly recommend Allen & Goel in the future if my PTO needs items for a fund raiser
I referred some colleagues to you, they love the ice scrapers!
I just got the screwdrivers. They look great! I only wish I would have ordered more. Bad move on my part. Could have given them to all of my customers instead of only 50. Where was my brain???
- Home Warranty, Inc.
They have indeed arrived today. They look absolutely perfect!!! I will definitely use you again in the future. Catherine, you were wonderful to work with. Thank you so much.
I just want to take this opportunity to let you know that you have a very valuable employee in Catherine Shaffer. Catherine helped me with an order of tumblers for a 40th birthday party I was hosting for my daughter. From my first conversation I had with Catherine I truly felt like she would take a personal interest in my order and follow it through to the end. This was a rush order but Catherine just made me feel very comfortable and assuring that I would have the tumblers in time. I had contacted another company in the beginning along with Allen & Goel but just felt like Catherine was the person I wanted to do business with. Again it was a pleasure doing business with Catherine at Allen & Goel and in the future I should need something along this line rest assured I will contact your company first. I realize my order was not a huge order but I would certainly recommend your company to anyone if I ever have the opportunity.
- Yukon, OK
Thank you so much for all your help, we love everything!!!. We are very appreciative of your assistance and looking forward to continuing to work together in our next project.
- RCV Scientifics
The golf towels surpassed all my expectations. The art work is wonderful. With your permission we would like to let the golfers know that you supplied the towels. Just let me know if we can have a tag line on our "Thank You" cards to our golfers. The imPOSSIBLE DREAM makes dreams possible for chronically ill children in Rhode Island, we also own and operate the first completely accessible playground in New England. Thank you again for your wonderful customer service.
- the imPOSSIBLE DREAM
The mugs arrived and I am really happy with them! Exactly how I wanted them! I'll definitely be re-ordering when we sell these out. Prayers,
- Saint Andrews Abbey
We received the tumblers on Friday as promised and were very pleased with the outcome; our conference participants loved them as gifts. We are especially grateful to have called your company and received Rita as our specialist. She and I must have exchanged at least 100 emails between Tuesday and Friday of last week. It is only because of her patience and assistance that we completed our order of tumbler mugs. We hope to work with her again for future events.
- The University of Chicago
I wanted to THANK YOU, again so much for helping us out in a bind!!! The cups just arrived and they look PHENOMENAL!!!!!!! THANK YOU ALL SO MUCH!!!!!
- Macedonia Church of Pittsburgh